Category: Opinion
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What customer service?
Customer service is so important to retain customers and attract new ones. Yet, while many companies espouse customer service, few really do it well, preferring to outsource to third parties in lower-cost countries or leveraging technology. Both are fine provided they leave customers with a good impression of the company. The bad Years ago, my…
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Travel without Travelling
Most of us are in some form of social distancing or another. With countries worldwide imposing restrictions on travel to minimise the spread of the disease during this season, many people are experiencing ‘cabin fever’. The lack of travel for those who just love traveling can be daunting for some, but there are many ways…
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AirPods Pro Review
A recent treat for myself was the purchase of an Apple Air Pods Pro to upgrade my current Air Pods. The Bluetooth headset came on the market around two months back and has received its fair share of positive and negative reviews. As an Android user, here’s my review on this product! What I like…
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Hunting for a notebook
What do you look out for when you’re looking for a new notebook computer? Though I’m quite at home with technology and am an avid follower of the scene, this question still caused me to stop and think for a bit. What exactly was I looking for? Taking a step back, I began with why…
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End of support for Adobe Acrobat and Reader 2015
It used to be that when we buy something, we own it for life and use it for as long as the thing works. Think television, radio, refrigerator, hair dryer, and car. But technology is not only changing our life but the way we own products. Adobe today announced that support for Adobe Acrobat 2015…
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Pre-matured end of life (for products)
Apple will be rolling out a new generation of its smartwatch tomorrow (September 20). It’s an annual introduction for the Cupertino-based company, along with a slew of other computers and devices. This is what keeps technology companies innovating and in business. But, what shocked me was that the one-year-old Apple Watch 4 is being discontinued.…
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When upgrading is unnecessary
Apple has launched a new iPhone. Google is expected to announce Pixel 4 on October 15. With every introduction of a new product, the message is crystal clear — buy, buy, buy! The question is — is it really necessary to get the latest toy? Is your current device good enough? If vendors were to…
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Year end shopping: Online or in-store?
A Facebook commissioned study revealed that 45 percent of Hong Kong consumers shopped in-store last Christmas. Surprisingly, only 36 percent shopped online. In terms of spending, mobile-first consumers planned to spend HK$7,176 compared to planned spending of HK$5,437 for the average shopper during that period. To avoid long wait times and crowds in-store, half of the mobile-first…
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When is a sale a sale?
Alibaba set a new record of US$30.8 billion in sales on November 11, aka Singles Day. The figure eclipsed the US$4 billion that Amazon brought in on Prime Day in July. If anything, this shows that people are drawn to sales — 10/10, 11/11 and with Black Friday and Christmas coming up soon. It’s like…
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Himalaya Salt candy is so addictive!
Last October, I was given a pack of sports candy called Himalaya Salt. As it was new to me, I tried it and got hooked by its combination of mint, sweetness, sourness and saltiness. While there was a longing for more, I forgot about it over time — until my daughter told me about a…
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