Just 24 hours after announcing that it will be charging credit card fees for bookings made for certain classes of tickets in Singapore, Singapore Airlines (SIA) has made a U turn and informed its staff that it will not be doing so.
The reversal comes on the back of criticisms received for the its original decision. A number pointed out that as a full-service carrier, SIA was following in the footsteps of budget carriers.
Some have said that the 1.3 per cent fee, capped at S$50 per passenger, could have been included in the overall ticket price, instead of a separate cost. This way, customers are less likely to kick up a fuss.
It’s not just this move but a number of other announcements that are irking customers. One concerns an additional fee to pre-select seats under the lowest priced Economy tickets.
While it is understandable that SIA is a commercial entity and needs to make money to account to its shareholders, the recent spate of announcements are making flying on the carrier increasingly costly, especially for Economy class customers.
If not handled carefully, the airline may just push them to take other airlines instead. There are plenty of other similar class options available.